My iPhone has developed a kinda strange aversion to typing correctly. To be honest, I thought it was just my bad typing but, after spending some time typing slower, I realised certain parts of the screen are not reliably responding to my touch.
After calling Apple Support, they reminded me that, rather than jumping on the train to the Cambridge Apple Store tomorrow, they could simply send me a replacement as I have the AppleCare Plus package - great!
All I needed to do was agree to a hold on my credit card via a web link they would send me, until the faulty phone was returned. They asked for the postcode of where I want the phone sending and that would be in the system, as a security measure.
Anyway, when I went to the payment link supplied via email, I filled in my street address and noticed that the postcode and city were already entered. The postcode field was disabled and the city field was editable.
The thing is, I couldn't submit the form as the "City contained illegal characters". Oh my goodness, I'm falling into a timewarp back to the 2000's as I realise that King's Lynn is, apparently, illegal...
No big deal, I edit out the pesky apostrophe and successfully submit the details.
Now the fun begins.
On the next page, I need to enter payment information. It uses the same info as entered before and I try entering my card details. No joy - apparently, the card number is wrong.
I try using Apple Pay. Nope, that returns as declined (even though the credit card company do not know of a failed transaction)
I try another card. Again, no joy.
I think "maybe the card isn't working" so I buy something online, just to check. That works just fine - it's not the card and I have more than enough credit limit to cover.
Then I start on a call to Apple Support again. The guys on there did some great work but we are on the phone for a whole hour and still cannot successfully buy online.
Finally, the senior support engineer I get passed to, with the most west coast accent I've ever heard, takes my card details over the phone and enters them directly - and on their system they don't need to remove apostrophes from the city name.
Guess what - it works.
It's bizarre to think that there are web forms out there still that assume addresses don't contain extended characters, puctuation, and so on. Come on, everyone, do better.
However, it looks like I have a replacement iPhone coming next week.
Thanks Apple Support 💙
But you owe me for a Giant Loop Fuel Bladder (large) and a Motion Pro T6 Socket Adaptor 😝
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